Privacy Policy
HER Africa Pty Ltd
Last updated: January 2026
HER Africa Ltd respects your privacy and is committed to protecting the personal information of our supporters, donors, volunteers, partners and website visitors. This policy explains how we collect, use, store and protect your personal information, and how you can access or correct it. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If you have questions or concerns about privacy, please contact us at admin@herafrica.org.
At a glance
We only collect information we need to do our work
We never sell your personal information
You can opt out of communications at any time
You can ask to access or correct your information
We take reasonable steps to keep your data secure
What personal information we collect
“Personal information” is information that identifies you or could reasonably identify you. Depending on how you interact with us, this may include:
Your name and contact details (email, phone, address)
Donation and payment details (processed securely)
Donation history and communication preferences
Employer details for workplace giving
Volunteer or employment information
Email address if you subscribe to updates
We may also hold sensitive information about staff, board members or volunteers where required (for example, police checks), but only where lawful and necessary.
How we collect information
We usually collect personal information directly from you when you:
Make a donation
Contact us by phone, email or online form
Subscribe to updates
Apply to volunteer or work with us
Participate in fundraising or events
In some cases, information may be collected by trusted third parties acting on our behalf (such as fundraising or donation platforms). These providers are required to handle your information in line with Australian privacy laws. You may choose to remain anonymous or use a pseudonym when interacting with us, noting this may limit our ability to provide receipts or respond fully to requests.
Cookies and website analytics
Our website uses cookies and third-party analytics tools to understand how visitors use our site and to improve our communications. Cookies do not identify you personally. You can disable cookies in your browser settings, although some parts of the website may not function as intended.
How we use your information
We use personal information to support our charitable work, including to:
Process donations and issue receipts
Share updates, newsletters and appeals
Respond to enquiries or feedback
Improve our programs and communications
Meet legal, reporting and compliance obligations
We may send fundraising or promotional communications, but you can opt out at any time using the links provided or by contacting us.
Disclosure of personal information
We do not sell or trade personal information. We may share information with trusted service providers who help us operate, such as:
Donation and payment processors
IT and cloud service providers
Marketing or fundraising support services
These providers are required to keep your information confidential and secure. Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is protected in line with Australian privacy standards.
How we store and protect information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. This includes:
Secure electronic systems and databases
Restricted access to information
Secure payment processing systems
Staff training on privacy obligations
We destroy or de-identify personal information when it is no longer needed, unless the law requires us to retain it.
Accessing and correcting your information
You may request access to, or correction of, the personal information we hold about you.Requests can be made by contacting us using the details below. We may need to verify your identity before responding.
Complaints and concerns
If you have a concern about how we handle personal information, please contact us. We aim to respond promptly and resolve issues quickly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
HER Africa Ltd
Email: admin@herafrica.org
Phone: (03) 9028 7542
Australia
HER AFRICA is a Public Benevolent institute and has Deductible Gift Recipient (DGR) status with the Australian Tax Office (ATO). Donations over $2 are tax-deductible.